Insights

Consumer behaviour: what changes, what doesn't

Channels change constantly. The reasons people buy don't.

People still buy for status, safety, savings, speed and story. Those categories are older than marketing itself.

What changes is the medium of the message. A QR code today, a scratch card twenty years ago, a coupon in a newspaper before that — all three tap the same variable-reward wiring.

Design for the underlying wiring; let the medium be the least interesting decision in the room.

Keep exploring

Next step

Let's solve your marketing challenge.

Complimentary — 45 minutes with a senior strategist.

Book a strategy session